FORMATION OF JOINT OC TRANSPO / STO COOPERATION COMMITTEE
Report to/Rapport au:
Transportation Committee
Comité des transports
7 October 2005 / le 7 octobre 2005
Submitted by/Soumis par: R.G. Hewitt
Acting Deputy City Manager/Directeur municipal adjoint intérimaire,
Public Works and Services/Services et Travaux publics
Contact/Personne-ressource: G. Diamond, Director/Directeur,
Transit Services/Service du transport en commun
842-3636 ext. 2271, Gordon.Diamond@transpo.ottawa.on.ca
City Wide | Ref N°: ACS2005-PWS-TRN-0007 |
SUBJECT: FORMATION OF JOINT OC TRANSPO / STO COOPERATION COMMITTEE
OBJET: Établissement d'un comité mixte de Collaboration entre OC Transpo et la STO
REPORT RECOMMENDATION
That the Transportation Committee receive this report for information.
RECOMMANDATION DU RAPPORT
Que le Comité des transports prenne connaissance du présent rapport à titre d’information.
BACKGROUND
At its meeting of 27 October 2004, Council approved the following motion:
WHEREAS there is extensive dialogue, cooperation and coordination between OC Transpo and STO on an ongoing basis;
AND WHEREAS the ability to transfer conveniently between the services expands the reach of both systems and makes them more attractive to potential customers and having access to other transit professionals close by provides opportunities for both transit services to learn from each other’s experience and to share ideas for service improvements;
AND WHEREAS there are opportunities to enhance the coordination of long range planning and operational issues such as route planning between the cities of Ottawa and Gatineau to maximize efficiency, integration of fare structures, shared information between customer call centres, etc.;
AND WHEREAS this type of coordination and joint approach between the two municipal transit companies is desirable, and is being pursued through informal working relationships which have been established over the years between OC Transpo and STO;
AND WHEREAS there is a desire for improved integration between the two transit systems to provide better service to customers and enhance achievement of our 20/20 goals;
THEREFORE BE IT RESOLVED that staff be directed to develop a formal protocol with STO to examine and implement opportunities for long range planning and system improvements to strengthen coordination;
AND BE IT FURTHER RESOLVED that the Terms of Reference and Work Plan be brought back to Transportation Committee for information and review.
This was raised as part of discussion of the Statement of Work for the Interprovincial Rapid Transit Environmental Assessment Study.
The Terms of Reference for the Committee (Attachment 1) have been developed in collaboration with STO staff.
DISCUSSION
Staff from Transit Services Branch and STO work together on an ongoing basis. There is strong recognition from both parties that coordinated, complementary and, where possible, integrated services are in the best interests of transit customers.
The proposed committee will provide a more formal structure to the relationship and is fully supported by both parties. It excludes the specific issue of the Interprovincial Rapid Transit Study, which will be managed as a project by a team with membership from the City of Gatineau, STO, the NCC and the City of Ottawa (Planning and Growth Management and Transit Services).
CONSULTATION
Consultation has taken place with STO staff in the development of the Terms of Reference.
FINANCIAL IMPLICATIONS
There are no financial implications associated with this report.
SUPPORTING DOCUMENTATION
Attachment 1 – Terms of Reference
DISPOSITION
The initial meeting of the Committee will be held within one month of this report being received by Transportation Committee.
ATTACHMENT 1
JOINT ‘OC TRANSPO’/STO COOPERATION COMMITTEE
TERMS OF REFERENCE
PURPOSE
The Committee meets twice a year to coordinate and optimize Interprovincial transit services.
MANDATE
The mandate of the committee extends to all transit operational issues of joint interest, including the development of service concepts and the introduction of new technology systems. It excludes long-term planning issues that are covered through special planning studies (such as the Interprovincial Rapid Transit Environmental Assessment).
MEMBERSHIP
City of Ottawa | Société de Transport de l’Outaouais |
Director, Transit Services, Co-Chair | General Manager, Co-Chair |
Manager, Transit Fleet Maintenance | Director, Planning and Development |
Manager, Transit Operations | Manager, Operations |
Manager, Transit Service Planning and Development | Manager, External Relations |
Program Manager, Business Development and Vendor Relations | Manager, Administration and Customer Relations |
Program Manager, Scheduling and Analysis | |
Program Manager, Service Planning | |
Program Manager, Transit Information and Customer Relations | |
The committee’s agenda will cover the following:
Fares - pricing strategy and experience with fare changes
- information about upcoming fare changes
- fare enforcement
- development of future fare systems
- fare system interoperability
Service Planning - development of Interprovincial transit service that maximizes customer convenience
- coordination of transit studies in downtown Gatineau and Ottawa
- identification of need and development of transit priority measures at river crossings
- coordination of schedules to facilitate better transfer connections where appropriate
Special Events - development of joint service plans and fares for Winterlude, Tulip Festival, and other major events as applicable.
Customer Information - share publication/communication plans to ensure awareness of timing and take advantage of joint publicity opportunities
- share major information about systems developments and enhancements to coordinate and leverage opportunities - e.g. Hastus
- share publications - i.e. brochures, timetables and maps - to ensure currency and compatibility
- opportunities for joint marketing
Transit Vehicles - share plans for vehicle purchase
- share experience with vehicle types
- consider joint fuel procurement as appropriate
Operational Issues - transit priority requirements
- safety and security
- operational policies
- training programs
Other - the responsibility to host meetings will alternate between the City of Ottawa and STO.
STEERING COMMITTEE
MANDATE
- Confirm common priorities between both transit systems
- Establish operational priorities common to both cities
- Recommend federal participation as appropriate
MEMBERSHIP
City of Ottawa | Société de transport de l’Outaouais |
Director, Transit Services, Co-Chair | General Manager, Co-Chair |
Manager, Transit Service Planning and Development | Director, Planning and Development |
MEETING SCHEDULE
This committee will meet twice a year (March and October)
COMITÉ MIXTE DE COLLABORATION OC TRANSPO – STO
MANDAT
OBJET
Le Comité se réunit deux fois par année pour coordonner et optimiser les services de transport en commun interprovincial.
MANDAT
Le mandat du Comité englobe tous les enjeux opérationnels du transport en commun d’intérêt pour les deux parties, y compris l’élaboration de concepts de service et le lancement de nouveaux systèmes technologiques. Il exclut les enjeux de la planification à long terme réservés aux études spéciales d’urbanisme (par exemple, l’Évaluation environnementale du transport en commun rapide interprovincial).
MEMBRES
Ville d’Ottawa | Société de transport de l’Outaouais |
Directeur, Services de transport en commun, coprésident | Directeur général, coprésident |
Gestionnaire, Entretien du parc automobile du transport en commun | Directeur, Planification et expansion |
Gestionnaire, Opérations du transport en commun | Gestionnaire, Opérations |
Gestionnaire, Planification et développement des services de transport en commun | Gestionnaire, Relations externes |
Gestionnaire de programme, Développement des affaires et relations avec les dépositaires | Gestionnaire, Administration et relations avec la clientèle |
Gestionnaire de programme, Analyse et établissement des horaires | |
Gestionnaire de programme, Planification des services | |
Gestionnaire de programme, Renseignements sur le service de transport en commun et Relations avec la clientèle | |
L’ordre du jour du Comité comprend les points suivants :
Tarifs | - stratégie tarifaire et expérience des changements des tarifs - information sur les changements des tarifs à venir - application des tarifs - élaboration de systèmes tarifaires à venir - interopérabilité des systèmes tarifaires |
Planification des services | - élaboration d’un service de transport en commun interprovincial qui convient le plus possible aux clients - coordination d’études du transport en commun au centre-ville de Gatineau et d’Ottawa - identification du besoin et élaboration de mesures à appliquer en priorité au transport en commun aux passages de cours d’eau - coordination des horaires pour faciliter les correspondances lorsque c’est approprié |
Événements spéciaux | - élaboration de tarifs et de plans de services mixtes pour le Bal de neige, le Festival des tulipes et d’autres importants événements pertinents. |
Information à la clientèle | - échanger des plans de publication – communication pour veiller à ce que les clients soient informés sur la synchronisation et tirer avantage des occasions de publicité mixte - échanger de l’information importante sur l’élaboration et l’amélioration des systèmes pour coordonner les occasions et en tirer avantage – p. ex., Hastus - échanger des publications – c.‑à‑d. brochures, horaires et cartes – pour garantir l’exactitude et la compatibilité - tirer avantage des occasions de marketing mixte |
Véhicules de transport en commun | - formuler des plans pour l’achat de véhicules - échanger l’expérience acquise avec divers genres de véhicules - considérer l’approvisionnement mixte en carburant lorsque c’est approprié |
Enjeux opérationnels | - exigences prioritaires du transport en commun - sûreté et sécurité - politiques opérationnelles - programmes de formation |
Autre | - la Ville d’Ottawa et la STO seront chargées à tour de rôle d’organiser les réunions. |
COMITÉ DIRECTEUR
MANDAT
- Confirmer les priorités communes aux deux réseaux de transport en commun
- Établir les priorités opérationnelles communes aux deux villes
- Recommander la participation fédérale lorsque c’est approprié
MEMBRES
Ville d’Ottawa | Société de transport de l’Outaouais |
Directeur, Services de transport en commun, coprésident | Directeur général, coprésident |
Gestionnaire, Planification et développement des services de transport en commun | Directeur, Planification et expansion |
HORAIRE DES RÉUNIONS
Ce comité se réunira deux fois par année (en mars et en octobre).